IT Support Engineer

Summary

Join AudioEye as an IT Support Engineer and provide day-to-day technical support to on-site and remote employees. You will manage the deployment and configuration of laptops, mobile devices, and user accounts, while maintaining IT equipment inventory. Responsibilities include troubleshooting hardware and software issues, managing support tickets, and ensuring employee onboarding and offboarding success. This role requires a Bachelor's degree in a relevant field, 1-2 years of experience, and proficiency with various operating systems and software. AudioEye offers competitive compensation, benefits including health insurance and paid time off, and a supportive work environment.

Requirements

• Bachelor's Degree in Computer Science, Networking, or Security
• 1-2 years experience in a similar role
• Proficiency with Microsoft Windows and MacOS business products and operating system
• Understanding of JIRA or other comparable ticketing systems
• Competent small networking abilities
• Proficiency with Google workspace/G Suite
• Experience managing cloud-based user directories (ex. Okta, OneLogin, etc)
• Ability to communicate effectively with others using written and verbal
• A broad set of IT skills and proven technical ability in multiple IT domains
• Ability to comprehend complex technical topics and specialized information
• Experience managing and troubleshooting Apple and Windows devices
• Strong attention to detail
• Ability to reliably execute and document new processes
• Ability to find a solution for or to deal proactively with work-related problems
• Strong service orientation and people skills
• Ability to utilize the available time to organize and complete work within given deadlines

Responsibilities

• Provide courteous, professional first-line response to users in need of technical assistance
• Manage deployment, configuration and support of laptops, both Mac and Windows
• Manage deployment, configuration and support of mobile devices, both iOS and Android
• Configure and manage user accounts
• Manage inventory of IT equipment
• Triage, enter, and follow up on support tickets. Interpret problems, and provide technical support until completion through the incident management system
• Provide problem/resolution documentation for future reference expanding the IT knowledge base
• Onboarding and offboarding employee’s applications and equipment
• Support both Windows and Mac operating systems by diagnosing, troubleshooting and repairing hardware and software problems
• Ability to enforce IT policy and procedures

Benefits

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300