IT Support Engineer

Summary

Join Vound Software as an IT Support Engineer and provide top-tier technical support to clients. This fully remote, full-time B2B position offers a €28,000 annual salary. You will collaborate with sales teams, troubleshoot technical issues, and manage support systems. The role involves direct client interaction, software demonstrations, and problem resolution. Vound offers paid time off, sick days, and training opportunities, working with major judicial, criminal, intelligence, and governmental institutions.

Requirements

• Minimum 3-5 years of experience in a similar IT/client support role
• Ability to communicate in English at a very good level and conduct presentations/demonstrations for small and medium-sized groups with a positive sales attitude
• Very good knowledge of computer systems, mobile devices, and other technological products, with an understanding of terminology and functionality
• Ability to diagnose and solve basic technical problems
• Experience in troubleshooting and providing technical support
• Excellent communication skills, both written and spoken
• Proactivity and the ability to take responsibility for projects

Responsibilities

• Collaborate with sales teams in presenting our software to potential clients
• Provide technical support to current Vound clients, answering queries and addressing product-related issues
• Seek answers/solutions using available information resources to provide clients with solutions
• Monitor client tickets to ensure the problem has been resolved
• Escalate unresolved issues to higher-level support
• Relay client feedback or suggestions to the appropriate internal teams and input these suggestions into the development database
• Maintain our support forum, answering client queries, creating how-to articles, and activating users in our license database
• Manage Windows systems and other tools/products used by the organization
• Administer software systems such as the support portal and user forum
• Support the sales and administration team in general IT matters
• Answer workflow-related questions on other forums related to computer forensics and eDiscovery
• Provide training and support to employees on Vound products
• Uphold Vound's values and policies

Preferred Qualifications

Familiarity with practices and workflows in computer forensics and eDiscovery

Benefits

• ���28,000 annual salary on a B2B contract
• Paid holidays (26 days) on a B2B contract
• Paid sick days on a B2B contract
• Fully remote work
• Training package and work with the largest judicial, criminal, intelligence, and governmental institutions