Summary
Join our team as an IT Support Engineer and play a crucial role in providing essential systems and integration services for CCG's infrastructure. As a key member of the team, you will work collaboratively with other members to enhance and support CCG systems and services, while taking a leading role in assigned technical areas.
Requirements
- Must be eligible to obtain and maintain a SECRET security clearance (Note: Only US Citizens are eligible for security clearances)
- Adherence to strict information system security guidelines
- Previous experience in customer service, client-facing roles, or help desk support
- Ability to contribute to writing policies, procedures, security compliance guidelines, infrastructure guides, and training modules
- Effective written and oral communication skills across all levels of the organization
- Beginner-level knowledge of Linux distributions (Ubuntu, Debian, CentOS, RedHat)
- Beginner-level knowledge of Microsoft technologies (Windows, LDAP, Server 2016 and up)
- Familiarity with hypervisors such as VirtualBox and VMware Workstation
- Basic understanding of storage concepts and technologies
- A strong desire to continuously learn and quickly adapt to new technologies and software
- Ability to work independently with minimal supervision while actively collaborating with team members
- Proficient in creating and managing user and computer accounts, modifying permissions, and managing access
- Ability to make recommendations for hardware, software, and system component purchases
- Work experience in deploying and supporting desktops/laptops, phone systems, video conferencing, and various wireless devices
- Experience in interacting, discussing, documenting, and troubleshooting with vendors, as well as evaluating vendor products and services
- Strong organizational, communication, leadership, teamwork, collaboration skills, with a passion for new technology and a commitment to learning new skills
Responsibilities
- Provide comprehensive support across multiple channels, including chat, email, phone, video, in-person, and remote assistance
- Troubleshoot and resolve issues related to CCG IT resources, applications, and various operating systems, such as Windows, Linux, Mac OS, and mobile platforms
- Analyze system performance and resources, and implement appropriate solutions to enhance performance, address problems, and ensure proper system operation
- Identify and document areas for improvement in infrastructure performance and reliability, and make recommendations accordingly
- Proactively analyze potential threats to end-user devices and take appropriate preventive and remedial actions
- Collaborate with IT System Engineers, share knowledge within the team, and contribute to initiatives such as process improvement and documentation efforts to enhance the user experience
Preferred Qualifications
- Experience with task tracking software such as Gitlab or Jira
- Proficiency in creating and deploying system images in an enterprise environment
- Familiarity with security compliance guidelines, such as NIST and CMMC
- Experience with Windows server and client, Windows Server architecture and management, Windows domain architecture, Windows Group Policy, Windows Active Directory, and LDAP