IT Support Engineer

Summary

Join Deel's IT team as an IT Support Engineer and be part of a pioneering tech startup redefining remote and hybrid workplaces. You will contribute to the growth of device and IT services, building and enhancing Deel's device management services for a global customer base. This role involves providing technical support, deploying and configuring devices, and collaborating with a team of experts. The ideal candidate possesses experience managing Mac and Windows estates, an interest in MDM platforms, and strong communication skills. Deel offers competitive pay, benefits, and perks, including provided computer equipment, stock grant opportunities, remote work flexibility, and WeWork access.

Requirements

• Experience working with and managing a Mac & Windows estate
• Interest in working with a mobile device management platform (MDM) for managing a mixed device estate, such as - Jamf, Intune, or Jumpcloud
• Interest in application packaging and deployment for both Mac & Windows
• Good working knowledge of IT security
• Demonstrate excellent interpersonal, organizational and communication skills, with the ability to work under pressure

Responsibilities

• Work as part of an expert team of subject matter experts to help achieve device and IT services growth objectives
• Build, develop, and enhance the Deel IT device management services for sale to a global customer base as well as our IT support services offering
• Provide technical support for our Sales team and customer base
• Deploy, configure, and refresh devices for Deel IT

Preferred Qualifications

• IT experience in providing technical support to 3rd-party customers and internal end-users
• Some experience automating device actions using Python, Bash/ZSH & Powershell
• Good Windows experience with knowledge of Windows Autopilot

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available