IT Support Engineer

Summary

Join WPP's Technology Operations team in Warsaw as an IT Support Specialist! You will provide on-site and remote IT support to WPP agencies, ensuring smooth technology operations. Responsibilities include resolving Level 1 and 2 IT issues, collaborating on projects, onboarding/offboarding employees, and managing IT assets. You'll need prior help desk experience, strong cross-platform skills (Windows and Mac), excellent communication, and the ability to manage time effectively. WPP offers a dynamic work environment, opportunities for growth, and challenging projects. This role is crucial for supporting the company's technological transformation.

Requirements

• Previous experience in an IT help desk or desk side support role
• Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology
• Can-do attitude
• The ability to empathise and communicate effectively with end users
• Excellent relationship building skills, based on trust and mutual respect
• Excellent written and verbal communication skills
• The ability to manage time effectively and set priorities appropriately
• The ability to maintain professional demeanour under stress

Responsibilities

• Providing on-site/remote support to the WPP agencies located in Warsaw
• Ensuring IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
• Developing excellent relationships with the business user base
• Leading a customer-centred culture, championing activities to empower end users to get maximum utilization of IT
• Educating the business on how to use the IT service and maximise benefits
• Providing remote support, as needed, to WPP agencies across the wider region
• Onboarding and offboarding of new and departing employees, including user account administration
• Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
• Escalation of issues to Infrastructure and/or Management teams as required
• Managing simple user and office relocations
• Assisting with deployment of new hardware and software to end users
• Understanding of unique line-of-business technologies
• Compiling, documenting, and maintaining the Service Desk knowledge base and standard procedures
• IT asset management inventory and IT asset procurement and Life cycle management
• Working with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled
• Supporting WPP Global in promoting global standards and ensuring local implementation
• Supporting other IT teams with IT changes and ensuring support priorities are localised and executed to plan
• Assisting with escalation management and work with third-party suppliers to ensure operational services meet business requirements

Benefits

• Passionate, inspired people – We promote a culture of people that do extraordinary work
• Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry
• Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers