Application Support Engineer

Summary

Join Accesa's team as an Application Support Engineer and contribute to a leading IT service provider for banking in Germany. You will be part of a 2nd level support team resolving application errors, streamlining event management, handling escalated fault reports, and strengthening incident recovery. The role requires 3+ years of experience in a similar support role, experience with Graylog, understanding of IT platforms, and fluency in German (C1) and good English skills (B2). Accesa offers a holistic benefits program covering physical, emotional, social wellbeing, and work-life fusion, including medical benefits, gym support, and personalized fitness options.

Requirements

• 3+ years of experience in a similar support role
• Experience with Graylog for log management, monitoring, troubleshooting, and incident resolution
• Understanding of IT platforms and data center operations with knowledge of technical structures and services
• Reliable, committed, and team-oriented, with the flexibility to adapt to changing environments
• Business fluency in German (C1) and good English skills (B2)

Responsibilities

• Resolve Application Errors: Check application logs to identify issues and provide solutions or escalate to 3rd level support, ensuring quick resolution to minimize impact on operations
• Streamline Event Management: Independently manage event processing in alignment with support processes, making sure that all incidents are tracked and resolved in an organized manner to minimize downtime
• Resolve Complex Issues: Handle escalated fault reports from 1st level support, working to quickly restore the defined operating status and minimize downtime
• Strengthen Incident Recovery: Lead support for incident management, ensuring quick service recovery, thorough documentation, and timely tracking to keep operations on track
• Implement Process Improvements: Implement and document standardized changes and emergency drills, ensuring consistency and compliance in all procedures for system updates and disaster recovery

Benefits

• Holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion
• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests