Support Engineer II

Summary

Join OpenX's growing Customer Success Engineering team as a Support Engineer. You will be the primary technical contact for agencies and brands, ensuring seamless integration with our SSP. Key responsibilities include troubleshooting technical issues, managing integrations, collaborating with internal teams, and providing technical guidance. This role requires 3-5 years of experience in a support engineering or related role within ad tech, a strong understanding of SSPs, DSPs, and programmatic trading, and excellent communication skills. OpenX offers a competitive salary, bonus, equity, and benefits including medical, dental, vision, and 401k.

Requirements

• 3-5 years of experience in a support engineering, solutions engineering, or technical account management role within ad tech
• Strong understanding of SSPs, DSPs, PMPs, OpenRTB, and programmatic trading mechanics
• Experience working with agencies, brands, or demand-side platforms (DSPs)
• Familiarity with deal troubleshooting, log-level data analysis, and debugging bid requests/responses
• Strong project management skills with the ability to coordinate cross-functional teams
• Proficiency in analyzing ad logs, bid landscapes, and troubleshooting QPS/discrepancies
• Experience with ad tech tools such as Postman, Bigquery, SQL, Python
• Ability to communicate technical concepts to both technical and non-technical stakeholders
• Detail-oriented, analytical, and proactive in identifying and solving problems

Responsibilities

• Act as the technical liaison between agency/brand buyers and our SSP, ensuring seamless access to supply
• Troubleshoot and resolve technical integration issues related to demand-side connections, bidder configurations, and deal execution
• Project manage integrations and onboarding processes for new agency and brand partnerships
• Collaborate with Product & Engineering teams to escalate and prioritize feature requests, optimizations, and issue resolution
• Provide technical guidance and best practices to agencies and brands on optimizing their media buying strategy through our SSP
• Partner with Customer Success & Commercial teams to drive adoption and educate clients on platform capabilities
• Analyze log-level data and reporting to diagnose and resolve discrepancies, delivery issues, and performance concerns
• Monitor and QA new partner integrations to ensure compliance with industry standards ( ads.txt , sellers.json , OpenRTB, etc.)
• Stay up-to-date with industry trends, programmatic technologies, and buy-side innovations to offer strategic insights to clients

Benefits

• Medical
• Dental
• Vision
• 401k
• Equity
• Bonus