IT Support Engineer

Summary

Join our IT team as a proactive and technically skilled Junior/Middle Internal Remote Support Engineer. You will provide remote support to internal employees, troubleshooting various IT issues. This role requires problem-solving skills and attention to detail. Responsibilities include diagnosing and resolving hardware, software, and network problems, managing tickets, and assisting with device setup and maintenance. The ideal candidate possesses knowledge of various operating systems and remote support tools. This is a great opportunity for a motivated support engineer.

Requirements

• Knowledge of Windows, macOS, and basic Linux troubleshooting
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, etc.) and ticketing systems
• Basic understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN)
• Excellent problem-solving skills and ability to work independently
• Strong communication skills and ability to explain technical concepts to non-technical users

Responsibilities

• Provide technical support to internal employees via remote tools, chat, and email
• Diagnose and resolve hardware, software, and network-related issues
• Manage tickets and prioritize requests to ensure timely response and resolution
• Assist with the setup, configuration, and troubleshooting of laptops, and mobile devices
• Perform regular maintenance, updates, and software installations on employee devices
• Document and track issues, solutions, and troubleshooting steps in our knowledge base
• Collaborate with other IT team members on larger projects and support initiatives

Preferred Qualifications

• Experience in Google Workspace and Slack management
• Hands on Jira configuration experience
• Previous experience with MDM systems