DevOps Support Engineer

Summary

Join Octopus Deploy, a leading Continuous Delivery company, as a remote DevOps Support Engineer! Based in the US Central Timezone, you will collaborate with a global team to provide exceptional customer support. Your responsibilities include resolving customer issues via various channels, building CI/CD pipelines, utilizing IaC/CaC for test environments, and creating helpful resources. You will actively contribute to feature design and support capability growth. This role requires experience with CI/CD, cloud platforms, and operating systems, along with strong communication and problem-solving skills. Octopus Deploy offers competitive compensation, comprehensive benefits, and a supportive remote-first work environment.

Requirements

• You have experience working with CI/CD pipelines
• You have Cloud experience with Google, AWS, or Azure
• Knowledge of Windows operating systems
• You have hands-on experience with containerization (including K8s and ArgoCD), preferably in a production environment
• Proven experience in technically complex, highly integrated enterprise environments
• You are a great communicator and can show examples of previous work (blog posts or documentation you've written, for example)
• You can relate to customers, show empathy when issues arise, and take responsibility for ensuring they are resolved
• You are curious about learning technology and have either studied IT or have experience providing customer support for a software or IT product
• You like to solve problems and ensure customers aren't just satisfied but utterly delighted by your willingness to go the extra mile and help them
• You like to work in a team
• You can work from home and have a decent broadband connection for videoconferencing
• You can work outside of business hours when required

Responsibilities

• Help customers with any questions or problems via email, Slack, and any other channels
• Building CI/CD pipelines to replicate customer issues
• Use IaC and CaC to facilitate the rapid build and tear down of test environments
• Create resources such as how-to's, documentation, and blog posts to help customers and the support team solve problems
• Be actively involved in the design of new features and other changes
• Play a huge part in leading and growing our support capability as our business grows

Preferred Qualifications

• Knowledge of *Nix operating systems (bonus points)
• Any programming language knowledge
• Any database technology experience a big plus

Benefits

• A minimum of 25 days annual leave
• Up to 10 days of paid sick and carers leave
• 12 weeks of fully paid parental leave with flexible return options
• Generous health care (100% individuals, 75% dependents)
• Dental and vision
• 401K matching
• Stock options
• Remote work