Remote IT Support Engineer

Summary

Join Squarespace's team as an IT Support Engineer, providing end-to-end support for the global company. This hybrid role involves working with various departments on projects such as securely rolling out company-wide services and helping Engineering teams build tools to support the product.

Responsibilities

• Provide high quality support to Squarespace staff, both in the office and remote, in areas such as: Mac/OS X, Windows, printers, basic networking issues, VoIP, remote access, internal web applications, and mobile devices
• Assist staff and guests with phone, video and video conferencing equipment
• Help run, update, and train users on global video conferencing solutions and other telecommunications channels
• Use excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of help desk procedures and services
• Onboard new hires with provisioning of computers, new accounts, and building access
• Asset management (computers, monitors, other hardware, software licenses)