Xantrion is hiring a
IT Support Engineer

Summary

The job is a remote IT Support Engineer (Help Desk) position at Xantrion offering outstanding benefits and a people-first approach. It requires 4 to 8 years of technical support experience, exceptional communication skills, and familiarity with specified technologies. Preferred qualifications include a Bachelor's degree, relevant certifications, and customer service experience.

Requirements

• 4 to 8 years of technical support experience
• Authorization to work in the U.S
• Exceptional communication skills
• Familiar with backup technologies (VEEAM, Crashplan, etc.)
• Familiar with anti-virus technologies (AV Defender, etc.)
• Familiar with software deployment technologies (ghost, repackaging tools)
• Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting)
• Familiar with remote access technologies (VPN, terminal services)
• Knowledgeable about current Microsoft Windows operating systems

Responsibilities

• This is a remote work from home role in the United States
• Shift Monday - Friday, 9am - 6pm PST or 10am - 7pm PST
• On-call is no more than 2 weeks/year, compensated and low call volume

Preferred Qualifications

• 4 year Bachelor's degree
• Relevant certifications (MCP, CCNA, etc.)
• Experience in customer service

Benefits

• 100% of medical, dental, vision for you and your family
• 401K with company match up to 4% of salary
• Certification reimbursement and annual training budget
• 17 Days PTO per year in addition to paid training days
• Bonuses for referring new clients or employees