Pulumi Corporation is hiring a
Cloud Support Engineer

Summary

Join Pulumi as a Cloud Support Engineer and help bring their cloud programming model to the world. Provide technical assistance to customers, troubleshoot issues, collaborate with cross-functional teams, and stay updated with the latest trends in IaC, DevOps, and cloud services.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting
• Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK
• In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes
• Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences
• Self-motivated and able to work independently as well as collaboratively in a team environment
• Strong attention to detail and a commitment to delivering high-quality customer support

Responsibilities

• Provide technical support and assistance to customers via various communication channels regarding IaC best practices and DevOps concepts
• Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics
• Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues
• Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides
• Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies
• Participate in on-call rotations to provide after-hours support when necessary

Preferred Qualifications

Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)

Benefits

• Base Salary Hiring Range: $70,750 - 130,250
• All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits
• Health (US Only). - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance
• Time Off. - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize
• 401K (US Only)
• Parental Leave. - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver
• Remote-First. - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely
• Professional Development & Growth. - We encourage a lifelong learning mindset and every employee is given an annual professional development budget
• Equity. - As a small but growing startup, we all act like owners and you will earn equity in the company
• Additional Funds. - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!