Talentuch is hiring a
Application Support Engineer

Summary

Join a tech company in Eastern and Central Europe as a support team member to provide customer support, QA, give product feedback, and participate in other tasks. Remote work with shift-based hours that include nights and weekends.

Requirements

• Native or high-level English
• Strong communications skills
• Solid technical capability and a passion for learning new technologies, products, and methodologies
• L2 or L3 support experience OR software developer experience
• API/Postman usage experience

Responsibilities

• Be our front line- Provide support to enterprise customers on our products and services
• Develop expertise in our products and stay up to date on new features and improvements
• Work with Product and R&D to investigate issues and provide usability feedback from customer
• Find creative solutions to clients’ challenges

Preferred Qualifications

• 1+ years in a customer-facing role - an advantage
• Experience with web technologies and scripting languages - an advantage
• Experience working with SQL or log file reading- an advantage

Benefits

• Be part of innovative projects
• Learn new skills
• Take initiative and learn new skills