IT Support Engineer

Summary

Join ZOE's IT team as an IT Support Engineer and contribute to a remote-first, high-growth company revolutionizing the health industry. This full-stack role blends technical support and engineering, offering a unique opportunity to develop skills in a fast-paced environment. You will resolve technical issues, manage IT systems, and participate in automation projects. The role requires strong technical skills and excellent communication abilities. ZOE offers a comprehensive benefits package including competitive compensation, stock options, enhanced sick pay, private medical insurance, wellness budget, generous paid leave, parental leave, professional development budget, and more. This is an ideal opportunity for early-to-mid-career professionals seeking a challenging and rewarding role.

Requirements

• Strong foundational knowledge of hardware, networking, and OS troubleshooting
• Familiarity with MacOS and MDM systems such as Jamf, Kanji or Hexnode
• Understanding of and familiarity with ITSM systems and ITIL concepts
• Experience managing identity and access through IdPs such as Okta
• Familiarity with SSO and provisioning protocols such as SAML and SCIM
• Experience with Google Workspace

Responsibilities

• Resolve incoming technical support requests across numerous hardware, software, network and access management categories
• Take ownership of business-as-usual activities such as onboarding, offboarding and procurement
• Perform identity and access management (IAM) and configuration management of a SaaS portfolio containing over 100 applications
• Actively participate in researching and evaluating new additions to our IT application stack, including working directly with vendors on POCs and implementations
• Reduce time spent on repetitive tasks by pursuing and implementing new automation and integrations
• Collaborate cross-functionally to implement improvements across the organisation
• Be an adept communicator who can clearly explain and document technical concepts in written and video form
• Cultivate a keen sense of when to collaborate or escalate and when to spend time solving problems yourself
• Be a detail-oriented, organised thinker who values maximising the time you spend doing the right thing at the right time

Preferred Qualifications

• Knowledge of Apple Business Manager and DEP
• Experience with Google Cloud Platform
• Proficiency with scripting and command line tools
• Knowledge of information security principles and privacy regulations such as GDPR
• Familiarity with SaaS management platforms such as Trelica, Torii or Bettercloud

Benefits

• Enhanced Sick Pay from Day 1
• Wellness Budget to invest in you —whether it’s a gym membership, mindfulness app, or fitness tracker
• Comprehensive Private Medical Insurance (PMI) for team members with options to add dependents
• Your ZOE Kit to discover your unique biology with a FREE ZOE Test Kit!
• Virtual Healthcare : Access 24/7 GPs, mental health support, nutrition consultations, and more via our SmartHealth app
• Mental Health Support : Confidential counseling, therapy sessions, and Slack-integrated mental health tools like Spill
• Yoga Sessions : Stretch it out with optional weekly yoga classes—find your zen
• Life Insurance : Protection for your loved ones with coverage of 4x your salary (upgradable to 8x)
• Critical Illness Cover : Discounted plans offering lump-sum payouts for serious health conditions
• Generous Paid Annual Leave to recharge and unwind
• 1 Life Event Day to celebrate your birthday or other personal milestones with an extra day off!
• 2 company-wide reset Days each year to switch off from work
• Parental Leave : Primary caregivers enjoy 16 weeks of enhanced leave; secondary caregivers receive 8 weeks
• Electric Car Scheme : Save on leasing an eco-friendly vehicle through LoveElectric
• Workspace Support : For eligible roles with remote or hybrid arrangements, receive a budget to set up your home office, along with monthly reimbursements
• Professional Development Budget to spend on courses, books, or resources that spark your growth
• Career Coaching to guide your career path
• Learn and Thrive tools and resources to level up your skills, from workshops to self-paced learning
• Work Arrangements That Fit the Role : Whether fully remote, hybrid, or on-site, our approach to flexibility is designed to suit the needs of each role and team
• Social Budget to spend on team bonding—whether it’s virtual or in-person!
• Volunteering Day to give back to your community
• Cinema Society : Discounts on movie tickets to enjoy your favourite films anytime
• Base Pay : Competitive and reflective of your role and contributions
• Stock Options : Be part of our shared success as we grow together!