IT Support Engineer (Product)

Summary

Join Nexthink as a Level 1 and Level 2 support specialist to provide technical assistance to customers and partners worldwide.

Requirements

• At least three years of technical support experience
• Excellent written and verbal communication skills in English
• Consolidated experience in troubleshooting Linux server-side applications
• Good knowledge of Windows OS
• Good understanding of cloud technologies such as Azure or AWS, Microservices is a plus
• Consolidated experience in virtualization, systems and network administration
• Very strong orientation towards customer service
• Curiosity and strong attention to details

Responsibilities

• Provide Level 1 and Level 2 support for customers and partners all around the world
• Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
• Constant tracking of every request from the beginning until its resolution
• Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic
• Update, maintain and enhance the knowledge base

Benefits

• Permanent Contract
• Competitive compensation package (Stock Options also included)
• Private Health Insurance (Sanitas)
• Daily meal vouchers of 11 EUR will be entirely covered by us
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding
• Flexible Hours
• Unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days
• Up to 25 EUR per month for a gym subscription
• Flexible retribution plan for kindergarten & transport tickets
• Reimbursement of up to 50% of the cost of English & Spanish classes
• Fresh fruit, cookies, and occasionally some soft drinks as well
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment
• Relocation package to people who are coming from another country