IT Support - Part Time

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work-certified company, as a back-end IT support specialist! This night shift position (Tuesday-Saturday, 12:00 AM - 3:00 AM PHT) offers a salary range of P400-P600. You will provide day-to-day technical support, troubleshoot Microsoft systems and general computer issues, manage helpdesk tickets, and resolve network, security software, and end-user device problems. The role requires strong problem-solving skills and excellent communication. ConnectOS is an equal opportunity employer.

Requirements

• Minimum of 2 years of experience in back-end IT support or advanced technical support roles
• Strong knowledge of: Computer network troubleshooting, Virus protection software, Microsoft operating systems and applications
• Experience with helpdesk ticketing systems
• Excellent problem-solving skills and a proactive approach to technical challenges
• Strong written and verbal communication skills

Responsibilities

• Provide day-to-day technical support for employees and the IT team
• Perform basic and advanced troubleshooting for Microsoft systems and general computer issues
• Manage helpdesk tickets, including intake, prioritization, resolution, and documentation
• Troubleshoot and resolve issues related to: Computer networks
• Virus protection and security software
• End-user devices and applications
• Deliver back-end IT support and escalate complex issues when necessary
• Contribute to continuous improvement of IT processes and support workflows
• Perform other tasks related to the role