Remote IT Support Specialist

Summary

The job description is for an IT Support Specialist at Alpaca, a fast-growing fintech company. The role involves providing IT support to the team members, managing onboarding and offboarding activities, setting up and deploying hardware, and assisting with change management and procurement activities.

Requirements

• Excited about Alpaca’s mission and what we’re building
• 3+ years of experience in an IT support or helpdesk role
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience working with Linux
• Strong analytical and problem-solving skills
• Excellent communication skills and committed to work collaboratively across the Firm
• Available for on-call rotations and after hour responses as needed

Responsibilities

• Be the ‘Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Setup and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM systems including BYOD
• Maintain the Firm inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT related topics
• Assist with change management and procurement activities

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related field
• IT or Security related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints

Benefits

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card