Amp Americas is hiring a
IT Support Specialist in United States

Logo of Amp Americas
IT Support Specialist
🏢 Amp Americas
💵 ~$99k-$183k
📍United States
📅 Posted on Jul 11, 2024

Summary

The IT Intern will assist with various IT tasks under the direction of the IT Manager at Amp Americas, a company specializing in renewable fuels. The intern will be responsible for new employee onboarding, providing support for office users, updating documentation, and managing inventory. Required skills include a degree in Computer Information Systems or related field, problem-solving skills, communication skills, interpersonal skills, ability to work independently, and an interest in gaining hands-on experience in IT support.

Requirements

  • Currently pursuing a degree in Computer Information Systems, Information Technology, or a related field
  • Basic understanding of PC hardware and software, including Microsoft operating systems and applications
  • Strong problem-solving skills and the ability to troubleshoot basic IT issues
  • Excellent written and oral communication skills
  • Strong customer service and interpersonal skills, with the ability to build and maintain relationships
  • Ability to work independently and as part of a team, managing multiple tasks simultaneously
  • Interest in gaining hands-on experience in an IT support role

Responsibilities

  • Assist with new employee IT onboarding, including setting up workstations and user accounts
  • Provide first-level support for office users, handling IT requests via phone, email, or in person
  • Troubleshoot and resolve basic hardware, software, and network issues
  • Update and maintain IT documentation, including asset management and procedural guides
  • Assist in maintaining an accurate inventory of IT equipment and supplies
  • Collaborate with the IT Manager on various IT projects and initiatives
  • Ensure compliance with company IT policies and procedures

Benefits

  • Practical experience in an IT support environment
  • Mentorship and guidance from experienced IT professionals
  • Opportunity to develop IT support, documentation, and inventory management skills
  • Flexible working hours to accommodate academic schedules
  • Casual dress code and a collaborative work environment
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