IT Support Specialist

Summary

The IT Intern will assist with various IT tasks under the direction of the IT Manager at Amp Americas, a company specializing in renewable fuels. The intern will be responsible for new employee onboarding, providing support for office users, updating documentation, and managing inventory. Required skills include a degree in Computer Information Systems or related field, problem-solving skills, communication skills, interpersonal skills, ability to work independently, and an interest in gaining hands-on experience in IT support.

Requirements

• Currently pursuing a degree in Computer Information Systems, Information Technology, or a related field
• Basic understanding of PC hardware and software, including Microsoft operating systems and applications
• Strong problem-solving skills and the ability to troubleshoot basic IT issues
• Excellent written and oral communication skills
• Strong customer service and interpersonal skills, with the ability to build and maintain relationships
• Ability to work independently and as part of a team, managing multiple tasks simultaneously
• Interest in gaining hands-on experience in an IT support role

Responsibilities

• Assist with new employee IT onboarding, including setting up workstations and user accounts
• Provide first-level support for office users, handling IT requests via phone, email, or in person
• Troubleshoot and resolve basic hardware, software, and network issues
• Update and maintain IT documentation, including asset management and procedural guides
• Assist in maintaining an accurate inventory of IT equipment and supplies
• Collaborate with the IT Manager on various IT projects and initiatives
• Ensure compliance with company IT policies and procedures

Benefits

• Practical experience in an IT support environment
• Mentorship and guidance from experienced IT professionals
• Opportunity to develop IT support, documentation, and inventory management skills
• Flexible working hours to accommodate academic schedules
• Casual dress code and a collaborative work environment