IT Support Specialist

Summary

Join Bose Professional as an IT Support Specialist and contribute to the company's mission by providing local and remote support to users worldwide. As a key member of the IT team, you will be responsible for managing end-user facing technology, troubleshooting hardware and software issues, and collaborating with engineering teams to implement improvements.

Requirements

• 3+ years of experience in IT support, with strong experience in endpoint, network and application administration and troubleshooting
• Expert knowledge of Microsoft products including Windows, Microsoft/Office 365
• Experience with AWS, Azure and Meraki administration
• Experience with creating, maintaining and running PowerShell scripts
• Experience in device management using Microsoft Intune (Windows) and Jamf (Mac)
• Excellent customer service and communication skills, with a focus on delivering a positive user experience
• Relevant certifications (e.g., Jamf Certified Tech, CompTIA A+, or Microsoft Certifications) are a plus

Responsibilities

• Provide on-site and remote support for end-user devices and applications
• Troubleshoot and resolve hardware and software issues in a timely and efficient manner
• Assist users with system setup, software installation, and configuration issues
• Configure and deploy desktops, laptops, and mobile devices for new and existing employees
• Troubleshoot and administer Windows, Mac and Linux endpoints and servers
• Troubleshoot and administer AWS and Azure cloud instances
• Maintain and create device configuration policies in JAMF and Intune
• Troubleshoot and resolve networking issues with Cisco Meraki networks and AWS VPN
• Respond to and investigate system security concerns
• Ensure devices are kept compliant with regular security patching and corporate security policies
• Track and maintain inventory of IT equipment, including desktops, laptops, and peripherals. Coordinate procurement for all necessary equipment and software
• Coordinate hardware repairs, replacements, and contact vendors for warranty and maintenance support
• Coordinate with managed services and project teams to provide local support for networking and server issues
• Support the deployment of new technologies

Benefits

• Some travel will be required
• Must be able to lift at least 25kg
• Must be comfortable with installation, moving and organization of IT equipment, some of which will include overhead reaching or using a ladder
• Proficiency in English