German Support Specialist

Summary

Join our international team in Portugal as a German-speaking Support Specialist! This remote position offers the chance to work with a world-renowned tech company, providing top-tier customer service from the comfort of your home. You will support customers throughout their online order journey, handling sensitive information while adhering to PCI and GDPR policies. This role requires excellent communication skills in English and German, problem-solving abilities, and the ability to work efficiently under pressure. The company provides equipment, private health insurance, a performance bonus, language lessons, and a relocation package. Opportunities for career progression are available after six months.

Requirements

• Flawless communication skills, proficient (both written and oral) in English (C1)
• Ability to work quickly and efficiently under deadline pressure
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference
• Proven ability to work and make decisions with minimal supervision
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work

Responsibilities

• Support to customers’ online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests)
• Handle very sensitive customer and client information, having to follow the standard PCI and GDPR policies
• You will be interacting with customers, Carriers/Couriers, financial institutions, other Support Specialists, and other internal departments
• There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times
• Quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base
• Team-oriented, combining efforts in achieving the project’s goals

Preferred Qualifications

• Ability to work in a sensitive and classified information environment is an advantage
• Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that
• Extraordinary teammate, thriving in an environment where camaraderie matters

Benefits

• Fully remote position to work from home from anywhere in Portugal mainland (no Portuguese islands included)
• Equipment provided by the company
• Private health insurance from first day
• Salary: 1373 euros gross per month (12 payments per year) including allowances
• Performance bonus
• Free language lessons
• Working hours: 8h per day, 5 days per week from 7 am to midnight rotational
• Opportunities of career progression after 6 months
• Relocation package: refund of the flight ticket after 6 months
• Multicultural work environment