IT Support Specialist

Summary

Join GoGlobal's EMEA team as an experienced IT Support Specialist. You will leverage your expertise in Microsoft 365 and Zoho products, and IT/device procurement to resolve IT issues, provide hardware and software support, and actively participate in employee onboarding. Responsibilities include managing support tickets, troubleshooting complex issues, and configuring new laptops. A Bachelor's degree in a related field and strong problem-solving skills are required. Relevant certifications and Zoho platform experience are preferred. GoGlobal offers a results-driven culture, remote/hybrid work options, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• Knowledge and experience in SharePoint, OneDrive, Microsoft Windows and all Microsoft O365 applications
• Bachelor’s degree in computer science, IT or related field
• Strong knowledge of computer systems and networks
• Excellent problem-solving skills
• Proficiency with relevant software applications
• Strong communication abilities to explain technical details to non-technical users
• English communication - both spoken and written

Responsibilities

• Resolve IT issues reported by team on hardware and software (Windows, O365, Teams, SharePoint, OneDrive, Windows, Xero, Dynamics 365 Sales etc.)
• Manage support tickets - Level 1 & 2
• Provide technical support and troubleshooting for Microsoft 365 applications
• Troubleshoot complex issues
• Onboard or Offboard internal employees timely
• Manage E-mail Accounts
• Manage access in various applications
• Laptop Configuration
• Account creation and maintenance for various applications
• Document Standard operating procedures and documents for internal usage
• Involve in various IT initiatives and IT Security initiatives
• Other ad hoc IT responsibilities as assigned by the reporting manager

Preferred Qualifications

• Relevant certifications like A+ or ITIL
• Working experience in Zoho platform – Zoho People and Expense
• Knowledge in Azure, Intune, cloud-based backup services

Benefits

• Remote/Hybrid Work: We embrace flexibility by offering fully remote work opportunities and hybrid options, depending on the country
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development