Marketplace Support Specialist

Summary

Join Feedonomics as a Marketplace Support Specialist and become a vital part of our Global Operations team, ensuring clients have the best possible experience. You will troubleshoot and resolve client issues related to product listings on major marketplaces like Amazon, eBay, and Walmart. This role requires strong problem-solving skills, technical aptitude, and excellent communication. You will work collaboratively with other teams to meet client expectations and maintain high-quality support. Feedonomics offers a remote-first work environment with competitive pay, comprehensive benefits, and opportunities for professional development. We are committed to creating a positive and inclusive work culture.

Requirements

• Excel, HTML, or SQL experience
• 1+ years of hands-on experience with US Marketplaces (Amazon, eBay, Target, etc)
• Can-do attitude and team-centric
• Possess a client-centric mindset
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized
• Excellent written and verbal communication skills

Responsibilities

• Manage client expectations, ensuring clients remain informed about the status of their request and are responded to in a timely manner (20%)
• Identify and implement a dynamic solution when possible by providing technical troubleshooting assistance to our clients and internal teams (40%)
• Review imports/exports and order automation logs to resolve outstanding errors (25%)
• Document work and update support tickets appropriately (10%)
• Collaborate with the Onboarding team and FeedBuild team to ensure we are aligned with client expectations (10%)
• Prioritize tasks, including incoming tickets from our system queue, emails, and other project responsibilities
• Meet deadlines as set by direct managers and team leads
• Use resources appropriately, adhering to policy and best practices
• Update client databases to adhere to new marketplace requirements

Preferred Qualifications

Bachelor’s Degree

Benefits

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• Employee Resource Groups (ERG)
• Referral bonus program