IT Support Specialist

Summary

Join Midi Health's dynamic team as an IT Support Specialist and become the first point of contact for technical assistance. You will ensure smooth operation of computer systems, software, and hardware, playing a crucial role in onboarding new hires and troubleshooting issues. Responsibilities include managing IT inventory, collaborating with the team to maintain IT infrastructure, and documenting support activities. The ideal candidate possesses strong problem-solving skills and a passion for helping others. This position requires proficiency in troubleshooting and strong communication skills. A Bachelor's degree in a related field and 2+ years of experience are preferred.

Requirements

• 2+ years of experience in IT support or a related field
• Proficiency in troubleshooting software, hardware, and network issues
• Strong customer service and communication skills
• Ability to work independently and collaboratively in a fast-paced environment

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Assist in the onboarding process for new hires by setting up workstations, accounts, and necessary software
• Troubleshoot and resolve software, hardware, and network issues promptly and effectively
• Manage inventory and procurement processes for new hires as well as users who have left the company
• Collaborate with other IT team members to implement and maintain IT infrastructure and systems
• Document and maintain records of IT support activities, including resolutions and troubleshooting steps
• Ensure compliance with IT policies, procedures, and security protocols

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
• Familiarity with ITIL framework and ticketing systems is a plus