Remote IT Support Specialist

Summary

The IT Application Support Specialist is responsible for providing first level technical support, troubleshooting application issues, identifying bugs, and communicating these to the appropriate teams. They will work closely with IT Support, Database, and Application Development teams. The candidate should have a minimum of 1-3 years of application development support experience and a Bachelor's Degree in computer science or related field.

Requirements

• Minimum of 1 to 3 years of application development support experience
• Bachelor's Degree in computer science/information technology or related field or relative experience
• Solid working knowledge of mobile OS platforms (iOS, Android)
• Excellent verbal and written communication skills
• Experience working in a team
• Mobile Device Management. and troubleshooting experience

Responsibilities

• Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
• Provide input to design requirements associated with client platform future roadmap
• Provide user guidance for client designated mobile/web applications as requested
• Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps
• Perform functional testing and documentation to support the readiness of new solutions
• Provide basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc
• Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
• Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures
• Update & Create knowledge base and work instruction documentation
• Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required

Benefits

Remote work