Team Support Specialist I

Summary

Join FreedomCare, a leading home care agency, and make a difference in people's lives! As a remote Team Support Specialist in Georgia, you will provide essential support to care coordinators and team leads, ensuring a seamless customer service experience. You will conduct client reviews, verify caregiver employment, review data for accuracy, and conduct start-of-care calls. This role requires exceptional customer service skills, proven experience, and strong communication abilities. FreedomCare offers competitive compensation, medical benefits, retirement plans, wellness programs, and career development opportunities. Make a positive impact while enjoying a rewarding career with a supportive and inclusive team.

Requirements

• Proven exceptional Customer Service
• Poise and patience when dealing with customers
• Motivation to meet and/or exceed case management targets or metrics
• Excellent written, and verbal skills
• Proficient computer, phone knowledge
• Adept at multitasking, excellent communication (written and verbal) and organization skills
• Ability to problem solve, conduct compliance reviews
• Adhere to evolving changes within the department

Responsibilities

• Work closely with the Team Lead to tackle daily duties/responsibilities
• Conduct reviews with active clients
• Complete verification of employment forms for caregivers
• Review data for errors and correct information
• Conduct Start-of-Care calls with consumers and caregivers
• Other duties as assigned by leadership

Preferred Qualifications

• 2 years of previous experience in a similar position preferred
• Bilingual in Spanish, or other languages desired

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Ongoing learning opportunities to grow your career