IT Support Specialist L2

Summary

Join Nagarro, a rapidly growing digital product engineering company, as a Windows Server and Office 365 Administrator. You will provide technical support for Windows Server, manage EntraID and Active Directory, administer Office 365 applications, maintain Exchange environments, and support Citrix/VDI and Intune. This role requires proficiency in Windows Server administration, Active Directory, and Office 365, along with experience in technical support. Fluency in German is mandatory. Relevant certifications are advantageous. Nagarro offers a dynamic and non-hierarchical work culture.

Requirements

• Proficiency in Windows Server administration, Active Directory, and related technologies
• Experience with Office 365 administration and tools like SharePoint, Exchange Online, and Teams
• Familiarity with Citrix/VDI environments and device management through Intune
• Experience with software patching and basic IT security practices
• Fluency in German is mandatory for this role
• Previous experience in a technical support role (1-3 years preferred)

Responsibilities

• Provide technical support for Windows Server administration, ensuring smooth operation and resolving issues in a timely manner
• Manage and troubleshoot EntraID (Azure Active Directory) and Active Directory, including user and group configurations
• Administer and support Office 365 applications, including SharePoint, Exchange Online, Teams, and other productivity tools
• Maintain and troubleshoot Exchange on-premises environments to ensure reliable email functionality
• Provide end-user support for Citrix/VDI environments, addressing access and performance-related issues
• Manage and support Intune for device management, application deployment, and compliance monitoring
• Perform routine software patching to maintain security and system stability
• Respond to service requests and incidents promptly, delivering effective technical resolutions

Preferred Qualifications

Relevant certifications (e.g., Microsoft 365, CompTIA A+) are an advantage