Remote IT Support Technician
at Re:Build Manufacturing

Summary

Join Re:Build Manufacturing, a family of industrial businesses combining cutting-edge enabling technologies and operational superiority to build America's next generation industrial company. We offer a fast-paced environment where individuals can stretch and be challenged with a diverse set of projects, empowering staff to take on as much responsibility as they can handle.

Requirements

• 2+ years' experience supporting end users both in person and remote
• Experience servicing tickets in a help desk ticketing system
• Outstanding customer service and communication skills
• Demonstrable understanding of workstation and user technologies including Windows 10/11, Microsoft 365, and Azure Active Directory through professional experience, certifications, and/or personal projects
• Experience with MacOS and Intune, preferred
• Demonstrable understanding of networking concepts and troubleshooting methodologies
• Ability to work effectively as part of a geographically distributed team
• Willingness to work occasional evenings and weekends
• Willingness to travel 10%

Responsibilities

• Address user tickets regarding user hardware, operating system, application software, network connectivity, and cloud services, triaging and escalating as appropriate
• Conduct troubleshooting in-person and remotely
• Develop, refine, and provide step-by-step documentation of procedures for fellow IT personnel and end users
• Proactively ensure on-site systems are functional
• Procure and provision computers and accounts for new users, de-provisioning and reimaging upon separation and managing computer and license inventories
• Assist with high visibility IT project implementations
• Gain exposure to diverse technologies and co-develop a training plan to build competency in areas of mutual interest