Remote IT Support Technician
Re:Build Manufacturing
πRemote - United States
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Job highlights
Summary
Join Re:Build Manufacturing, a family of industrial businesses combining cutting-edge enabling technologies and operational superiority to build America's next generation industrial company. We offer a fast-paced environment where individuals can stretch and be challenged with a diverse set of projects, empowering staff to take on as much responsibility as they can handle.
Requirements
- 2+ years' experience supporting end users both in person and remote
- Experience servicing tickets in a help desk ticketing system
- Outstanding customer service and communication skills
- Demonstrable understanding of workstation and user technologies including Windows 10/11, Microsoft 365, and Azure Active Directory through professional experience, certifications, and/or personal projects
- Experience with MacOS and Intune, preferred
- Demonstrable understanding of networking concepts and troubleshooting methodologies
- Ability to work effectively as part of a geographically distributed team
- Willingness to work occasional evenings and weekends
- Willingness to travel 10%
Responsibilities
- Address user tickets regarding user hardware, operating system, application software, network connectivity, and cloud services, triaging and escalating as appropriate
- Conduct troubleshooting in-person and remotely
- Develop, refine, and provide step-by-step documentation of procedures for fellow IT personnel and end users
- Proactively ensure on-site systems are functional
- Procure and provision computers and accounts for new users, de-provisioning and reimaging upon separation and managing computer and license inventories
- Assist with high visibility IT project implementations
- Gain exposure to diverse technologies and co-develop a training plan to build competency in areas of mutual interest
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