IT Support Technician

Summary

Join Sinch's Global IT support team as an IT Support Technician, providing first-line, on-site end-user support. This role involves installing, configuring, and maintaining hardware and software, requiring independent work and teamwork. You will troubleshoot and fix hardware and software issues, manage devices, and administer Microsoft 365. A minimum of two years of IT support experience is necessary. Sinch values diversity and offers a flexible remote work environment.

Requirements

• Have 2-3 years experience of working with IT Support
• Have good knowledge of Windows and macOS
• Have good knowledge of Microsoft 365 administration
• Have experience of Azure and Active Directory
• Have experience of Android and iOS devices
• Be fluent in written and spoken English

Responsibilities

• Provide first line support for all IT issues
• Support Office IT equipment
• Manage devices and troubleshoot and fix software/hardware issues
• Administer Microsoft 365 and related systems
• Document solutions

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy a generous paid time off program
• We offer paid parental leave and family planning support
• Our flexible remote work offerings allow you to work wherever you’re the most productive and successful
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice