IT Support Technician II

Summary

Join Interlaced, a cloud-focused IT services provider, as a contracted IT Support Technician II in Buenos Aires. This full-time, remote position requires strong problem-solving skills, experience with diverse technical environments and cloud infrastructure, and excellent communication abilities. You will provide remote support to end-users via chat, phone, and email. The ideal candidate has 3+ years of IT experience, focusing on help desk and customer support, and B2 or higher English proficiency. We offer competitive compensation, health & wellness reimbursements, paid holidays, volunteer days, sick time, and a peer-to-peer bonus allowance. While initially remote, expect a transition to a 3-day in-office schedule in 2025 at our Buenos Aires office.

Requirements

• Knowledge of common business technologies
• Experience working in diverse technical environments and with various cloud infrastructure components
• High technical skills and experience
• Ability to quickly incorporate new techniques and processes
• Personable and able to interact with each level of the client's business, from the front desk to the CEO
• Minimum of 3+ years working in IT, with a focus on help desk and customer support
• Dedicated working environment/home office with stable internet connection
• B2 or higher proficiency in English

Responsibilities

• Provide remote support to end users through remote sessions via chat, phone, and email
• Efficiently solve problems
• Interact with all levels of a client's business
• Simplify complex technical solutions and convey them to end users

Preferred Qualifications

• Proficiency in Meraki
• Proficiency in Ubiquiti
• Proficiency in MacOS
• Proficiency in Windows Desktop OS
• Proficiency in Microsoft Azure
• Proficiency in AWS
• Proficiency in Google Cloud Platform
• Proficiency in Microsoft 365
• Proficiency in Google Workspace
• Proficiency in Slack
• Proficiency in OneLogin
• Proficiency in Okta
• Proficiency in Jumpcloud SSO
• Proficiency in SentinelOne
• Proficiency in SPF
• Proficiency in DKIM
• Proficiency in DMARC
• Proficiency in DNS Filter
• Proficiency in Datto / Backupify
• Proficiency in Comet Backup
• Proficiency in BackBlaze
• Proficiency in Zoom
• Proficiency in Microsoft Teams
• Proficiency in RingCentral
• Proficiency in Addigy
• Proficiency in JumpCloud MDM
• Proficiency in Kandji
• Proficiency in Microsoft Intune
• Proficiency in Mosyle

Benefits

• Competitive compensation ($20,000-$24,000 annual DOE)
• Open ended contract
• Cell phone and health & wellness reimbursements
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• Paid sick time
• Peer-to-peer bonus allowance