IT Systems Administrator

Summary

Join Recast Software as an IT Systems Administrator to support internal IT operations and employees. Maintain the health, security, and efficiency of our hybrid infrastructure and employee lifecycle processes. Administer our application and Office 365 infrastructure, and work closely with our DevOps and Security teams. Execute onboarding/offboarding workflows, maintain accurate employee access records, and provide internal support for various systems. Monitor system health, performance, and compliance, and assist in managing hybrid development environments. Manage hardware and software inventory, vendor relationships, and software licenses. Collaborate with the security team on policy implementation and incident response. This role requires 3+ years of experience in IT support or systems administration and experience with Microsoft Azure Entra ID, Intune, and Microsoft 365.

Requirements

• 3+ years of experience in IT support or systems administration
• Experience administering infrastructure with Microsoft Azure Entra ID, Intune, and Microsoft 365
• Familiarity with hybrid cloud environments
• Experience with ticketing platforms (we use Freshservice)
• Exposure to security operations and policy enforcement
• Strong organizational and communication skills

Responsibilities

• Execute onboarding and offboarding workflows, including provisioning/deprovisioning of hardware, software, and licenses
• Maintain accurate records of employee access and entitlements across systems
• Provide internal support for Azure Entra ID, Intune, Microsoft 365, and Freshservice
• Monitor and maintain system health, performance, and compliance
• Assist in managing hybrid development environments and co-managed infrastructure
• Identity and Access Management
• Enterprise application lifecycle management, including SSO integration, certificate/secret management, etc
• Track and manage hardware and software inventory and ensure timely updates and lifecycle transitions for IT assets
• Help manage relationships with third-party vendors and service providers
• Oversee procurement and renewal of software licenses and subscriptions
• Maintain documentation and compliance for vendor agreements
• Collaborate with the security team to implement and enforce Level 1 security policies
• Participate in prevention, detection, and triage of security incidents
• Support compliance efforts and contribute to SOC 2 readiness activities

Preferred Qualifications

• Understanding of endpoint management tools such as SCCM and Intune
• Experience in hybrid development environments
• Experience working with remote, multinational teams
• Experience managing Multiple OS platforms and mobile devices
• Scripting experience in PowerShell or similar languages
• Familiarity with compliance frameworks (e.g., SOC 2)
• Experience with asset management
• Experience managing vendor relationships and procurement

Benefits

• Medical, dental, and vision
• FSA or HSA with company contributions
• Employer paid STD, LTD, AD&D and life insurance
• 401k with 4% employer match
• Work-life balance, flexible time off, and remote work options
• Parental leave