IT Systems And Support Administrator

Summary

Join Kalderos as an IT Systems and Support Administrator and provide top-tier technical support to 115+ internal employees. You will troubleshoot complex technical issues, collaborate with the Director of Information Technology to improve systems, and work with the Information Security team on patch management. This role involves mentoring a Level 1-2 support analyst, overseeing technical projects, and ensuring our SaaS environment is optimized. You will operate with a high level of autonomy and report to the Director of Information Technology. The position offers a competitive salary and benefits package and can be remote, hybrid, or based in Chicago or Boston.

Requirements

• 5+ years of experience in a similar or adjacent role
• Excellent technical skills and customer service mindset
• When presented with a technical issue or complex project, you can: develop a plan of action for resolution
• Provide excellent customer service and prompt communications
• Communicate and collaborate effectively with other technical teams
• You are comfortable saying “I don’t know, but I will find out”

Responsibilities

• Serve as a point of contact for providing technical support to end-users, addressing hardware, software, and network issues promptly and professionally
• Collaborate closely with the Director of Information Technology to improve systems and processes, offering innovative solutions to enhance IT performance within our cloud environments
• Perform various technical projects in our cloud SaaS environment ensuring timely project delivery and successful outcomes
• Conduct system administration tasks such as user account management, IAM, software updates, and system backups and restores
• Lead and assist in various IT projects affecting end user experience, including system upgrades, migrations, and technology enhancements, ensuring successful implementation and alignment with goals
• Act as a technical mentor and point of ticket escalation to a Level 1 - 2 technical support analyst on the team
• Perform helpdesk operations and ticketing tasks involving recording events and problems and their resolution in tickets and logs, ensuring prompt follow-up with end users
• Assist in the creation and integration of IT policies and procedures
• Assist with all efforts around employee IT onboarding and offboarding

Preferred Qualifications

• Relevant technical industry certifications
• Experience and a desire to work in a fast-growing, venture capital backed startup. You are familiar with the high velocity, volume, and ambiguity of work in a startup environment and see it as an opportunity to drive outsized impact
• Experience working as a team leader or other technical project management role
• Experience working with Okta and Google Workspace
• Experience working with Cloud infrastructure, SaaS, and cloud storage environments
• Experience in Jira, Slack, Microsoft Azure, Windows and Mac operating systems
• Familiarity with SOC and HIPAA compliance

Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement