Office Support Administrator

Summary

Join ISTA Personnel Solutions South Africa as a Remote Office Support Administrator! This remote role, open to South African citizens only, supports a U.S.-based company providing Applied Behavior Analysis (ABA) therapy. You will provide administrative and operational support to healthcare and billing teams, ensuring accurate data entry and maintaining updated records. The position demands strong communication, technical proficiency, and time management skills, with experience in the healthcare industry (ABA preferred). Working hours are Monday-Friday, 9 am to 6 pm EST (15h00 to midnight South African time). A stable internet connection (25 Mbps minimum) and reliable power backup are mandatory.

Requirements

• 6 months – 1 year experience in the Healthcare Industry (ABA experience preferred)
• Strong communication skills – able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members
• High attention to detail – consistent, accurate, and thorough in task execution
• Strong technical proficiency – understands back-office functions and can identify or solve workflow issues
• Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment

Responsibilities

• Provide day-to-day administrative and operational support to healthcare and billing teams
• Perform accurate data entry and maintain up-to-date internal records and systems
• Communicate effectively with internal teams and admin to ensure seamless task execution
• Assist with tracking claims, authorizations, and documentation related to billing workflows
• Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook
• Flag and resolve process delays or inefficiencies where applicable
• Ensure compliance with internal policies and industry-specific procedures

Preferred Qualifications

• Familiarity with HubSpot or a similar CRM is a plus
• Experience using systems such as CentralReach , ClickUp , or Brillium is advantageous
• Proficient in MS Office (Excel, Outlook)