IT Systems Engineer

Summary

Join Harbor Health's IT team as an IT Systems Engineer, playing a key role in designing, implementing, and managing internal systems. You will blend engineering and systems administration, focusing on scalable solutions across SaaS platforms and infrastructure. Responsibilities include system configuration and optimization, automation design and implementation, system monitoring, security management, project delivery, documentation, collaboration, and vendor oversight. The ideal candidate possesses a builder's mentality, is comfortable with ambiguity, and is highly collaborative. Harbor Health offers a competitive salary and benefits package, professional development opportunities, and a unique culture.

Requirements

• BA/BS in Information Technology, Healthcare, Business, or a related field OR Associate degree/certification with 3+ years of relevant system administration experience OR 5 years of related experience in SaaS/system administration, including: 3 years managing SaaS platforms or cloud-based applications
• Proven experience managing and improving SaaS systems in a healthcare or high-growth environment
• Familiarity with PowerShell for scripting and system management, and Terraform for Infrastructure as Code (IaC)
• Comfortable experimenting with code as needed—whether it's CSS for UI tweaks, Python for light automation, or SQL for reporting
• Experience with identity platforms (e.g., Okta, Google Workspace) and general IAM principles
• Exposure to scripting/automation platforms like Zapier, Make, Power Automate
• Familiarity with AWS (console or CLI-level administration)
• Awareness of logging, alerting, or observability practices
• Ability to troubleshoot across unfamiliar systems and pivot quickly

Responsibilities

• Configure, support, and optimize Harbor's core SaaS platforms and internal systems—focusing on telephony, helpdesk, communications, IdP, compliance, and pre-reg systems
• Design and implement low-code/no-code automations and backend system workflows to reduce manual effort and enhance accuracy
• Build basic observability and performance tracking into key systems to improve uptime and user experience
• Work with IT Security to enforce secure configuration baselines and patch/update policies
• Support project intake and execution from scoping through implementation—balancing project (50%) and operational (50%) responsibilities
• Create accessible and up-to-date documentation around systems configuration, workflows, and changes
• Act as a technical partner to stakeholders, offering insight and direction for business-driven IT initiatives
• Coordinate with vendors to troubleshoot escalations, optimize services, and ensure systems are aligned to business goals

Preferred Qualifications

1+ year of experience supporting cross-functional technical projects

Benefits

• Competitive salary and benefits package
• Professional development and growth opportunities