Microsoft Systems Engineer

Summary

Join Smarsh as an IT Microsoft Systems Engineer and provide help desk and administrative support across nine offices. As a subject matter expert (SME) for all things Microsoft, you will prepare and execute project plans, guide large-scale projects, and offer solutions using various methodologies. You will work with representatives from all departments, manage vendor relationships, and train junior staff. This role requires a professional graduate degree, 11+ years of corporate IT experience in a fast-paced environment, and proven experience with various Microsoft products. Smarsh offers a competitive salary, bonus, strong maternity/paternity leave, pension, paid time off, private medical insurance, dental plan, life assurance, income protection, employee assistance program, wellness allowance, adoption assistance, and stock options.

Requirements

• Have a Professional Graduate Degree
• Have 11+ years of Corp IT experience working in a fast pace software and/or cloud environment
• Have proven experience with Windows, Office 365, Skype for Business, SCCM, Exchange
• Have demonstrated experience with troubleshooting various computer-related issues
• Have experience with developing and reporting service desk metrics
• Have excellent attention to detail, driving multiple projects and complex problem-solving capabilities
• Have superb verbal and written communication skills
• Have excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment
• Have strong customer focus
• Have extensive knowledge on Azure Active Directory, Administration of O365 applications (Teams, SharePoint Online etc.), Microsoft Azure, SCCM, OneDrive
• Have ability to work in co-managed environment of SCCM and Intune, Auto-pilot configuration, Mobile Device management, application management, Azure instances, Strong background in Windows servers, Microsoft license managements, Azure AD and much more
• Have demonstrated proficiency in Microsoft Intune/End-Point Management

Responsibilities

• Provide help desk and administrative support services for a company that spans 9 offices
• Be a subject matter expert (SME) for all things Microsoft!
• Have strong domain knowledge and technical skills
• Prepare & execute project plan
• Work as a guide and independently set directions for large sized projects of high complexity
• Work on problems of highly complex scope, through expert usage of non-standard concepts & principles requiring expert levels of judgment & interpretation
• Offer multiple solutions to problems through existing and new methodologies and then exercise judgment to determine most appropriate solution
• Provide suggestions to Sr. Managers / Management on specialized technical issues
• Be proficient in handling multiple tasks
• Manage multiple key vendor relationships
• Train junior staff members, as needed
• Perform other duties as assigned

Preferred Qualifications

Have experience in leading team of at least 2 or more junior members

Benefits

• Competitive salary
• Company bonus
• Strong maternity and paternity scheme
• Workplace pension scheme
• Take what you need holiday package
• Private medical insurance
• Dental plan
• Group life assurance
• Group income protection
• Employee assistance programme
• Monthly wellness allowance
• Adoption assistance
• Stock options