IT Systems Engineer

Summary

Join VGS, a global leader in payment tokenization, as an IT Systems Engineer. You will be responsible for designing, implementing, and maintaining the company's IT infrastructure and enterprise applications, focusing on collaboration tools like Google Workspace and Slack. This role requires managing Identity and Access Management (IAM) solutions using Okta, automating IT services, and ensuring high availability and performance of enterprise tools. You will collaborate with cross-functional teams and contribute to the organization's long-term success. The ideal candidate possesses a Bachelor's degree in a related field, 5+ years of IAM experience with Okta, and strong technical skills in scripting, API integrations, and cloud technologies. This position offers a competitive salary, flexible work hours, comprehensive benefits, and professional development opportunities.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Minimum of 5 years of experience in Identity and Access Management, with at least 3 years of hands-on experience with Okta
• Proven experience as a System Administrator, Network Administrator, or IT Systems Engineer
• Experience with cloud technologies such as AWS, Google Cloud, or Azure
• Experience with enterprise application integration and automation tools
• Hands-on experience supporting Windows and Mac users
• Experience managing and administering MDM platforms and endpoint compliance
• Familiarity with SaaS applications and their identity and access management requirements
• Strong experience with IAM-related protocols such as SSO, SAML, OAuth, and SCIM
• Documented experience automating routine tasks using Okta Workflows and other automation tools
• Proficiency in Python and Bash scripting, with a strong understanding of API integrations
• Firm knowledge of leveraging APIs to orchestrate IAM systems and experience with API integration work
• In-depth knowledge of identity and access management concepts and practices
• Strong IT systems knowledge, including networks, server infrastructure, databases, and cybersecurity principles
• Excellent problem-solving skills and attention to detail
• Advanced scripting and API knowledge
• Experience developing infrastructure in public cloud environments (AWS/GCP/Azure)
• Strong communication and interpersonal skills can explain complex IT concepts to non-technical stakeholders
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Strong communication and collaboration skills, with the ability to break down complex problems into easily digestible tasks
• Strong strategic and problem-solving skills, with a demonstrated ability to identify operational bottlenecks and devise and implement effective solutions
• Strong customer service orientation, with a focus on delivering high-quality IT services to internal stakeholders

Responsibilities

• Take ownership of the technical administration and optimization of collaboration tools, including Google Workspace, Slack, Okta, GitHub, Atlassian Suite, etc., ensuring these tools align with defined standards and enhance overall employee collaboration
• Identify gaps and shortcomings in our collaboration tools and platforms that impact user experience and develop technical solutions to address these issues
• Work closely with the IT Operations Manager to define success metrics and benchmarks for collaboration tools and employee experience
• Envision and implement innovative ideas to enhance the overall user experience for our diverse workforce through technology solutions
• Shape a workplace environment that fosters productivity, collaboration, and job satisfaction by leveraging advanced technical solutions and best practices
• Design, implement, and manage Identity and Access Management (IAM) solutions using Okta, focusing on SSO, SAML, OAuth, and SCIM protocols
• Develop, test, and maintain Okta Workflows to automate and streamline identity lifecycle processes
• Administer Okta Environment, including curating Zones Policies, building SAML and OIDC integrations for third-party SaaS and internal apps via the OIN or from scratch, and creating authorization servers with custom scopes and claims
• Collaborate with cross-functional stakeholders such as Security, GRC, Engineering, and the People Team to increase automation and improve the security posture of internal systems
• Develop and implement security policies, procedures, and controls to ensure the integrity and compliance of IAM solutions
• Work with Legal and compliance teams to ensure collaboration tools adhere to data compliance standards and fulfill eDiscovery requests using vendor tools or custom code/APIs
• Serve as an escalation point for fellow IT team members on issues requiring deeper technical expertise in various knowledge domains (e.g., Okta, Okta Workflows, endpoint issues, automation, scripting, etc.)
• Oversee the administration and support of enterprise tools and SaaS applications, ensuring high availability and performance
• Develop and manage integrations between enterprise applications to ensure seamless data flow and interoperability
• Identify and automate routine tasks, including onboarding and offboarding processes, to enhance operational efficiency
• Build policies and scripts using vendor APIs to support company-owned devices and SaaS services
• Leverage Python, Bash, etc., to automate routine tasks and integrate with APIs
• Create and maintain detailed technical and procedural documentation, sharing knowledge and best practices within the team and the broader organization
• Collaborate with the IT Operations Manager to define success metrics and benchmarks for system administration, integration, and automation projects
• Develop and maintain documentation for supported applications, processes, and training material for internal employees and IT staff
• Provide operational support, including account management, workflow, log analysis, troubleshooting, and service optimization, ensuring operational excellence

Preferred Qualifications

• Certifications in JAMF, Okta, and other relevant fields
• Previous experience with security and compliance concepts and frameworks
• Proven track record in IT project management and managing and delivering large-scale IT projects on time and within budget
• Familiarity with IT compliance standards and experience with audits
• Relevant professional qualifications, such as ITIL, PMP, etc

Benefits

• Flexible work hours and flexible PTO
• Competitive health benefits
• VGS stock options
• 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
• Life & disability insurance
• Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
• Global parental leave program
• Employee Assistance Program
• Home Internet reimbursement
• New hire home office set up allowance
• Professional learning reimbursement