IT Systems Specialist, Okta Admin

Summary

Join Lyra Health's Enterprise Applications & Identity Management team as an IT Systems Specialist (Okta Admin) and play a pivotal role in ensuring the security and scalability of our client infrastructure. You will manage and support core enterprise IT systems, primarily Okta, overseeing IDP, SSO, and SCIM provisioning. Responsibilities include troubleshooting Okta-related issues, collaborating with stakeholders, implementing IAM strategies, automating processes, and generating reports on user activity. This role requires extensive Okta experience, strong understanding of identity management solutions, and excellent communication skills. The position offers a competitive salary, comprehensive benefits, and the possibility of remote work within the United States.

Requirements

• Okta Certified Administrator
• 4+ years experience in managing and maintaining identity management and synchronization solutions via Okta
• 4+ years of internal and external enterprise applications and systems implementation and support (e.g. Workday or similar HRIS, Google Workspace, Slack Enterprise Grid, and service ticketing systems, etc.)
• Solid understanding of Okta group rules, security policies, push groups, custom expression language, and custom attributes
• Experience with Okta and Workday lifecycle management integration
• Ability to drive concurrent, complex projects and initiatives while managing operational escalations
• Communicate concisely, persuasively, and consistently. Can adjust and adapt communication style as appropriate to different audiences, including senior management
• Experience with troubleshooting and integrating solutions in a Mac-based environment
• Demonstrated ability to work independently with minimal supervision, maintaining a self-driven approach while effectively pivoting to address escalations and ad hoc high-priority requests in a fast-paced environment

Responsibilities

• Troubleshoot, identify and resolve technical identity and access management-related issues within Okta
• Work with stakeholders to gather information needed for business application integration with Okta SAML, OpenID Connect and SCIM provisioning
• Contribute to planning and implementing IAM strategy ensuring optimal performance and security configurations
• Identify workflow improvements as it relates to access provisioning and lifecycle management
• Proactively seek opportunities to automate, streamline processes, and empower users
• Collaborate with multiple teams to manage the flow of user data between Okta and other internal directories like Workday and Google Workspace
• Advocate and coach employees on how to make the most of our IT systems
• Create and update documentation around proactive solutions to help end users
• Provide support for macOS, hardware, cloud-based apps, mobile devices, peripherals, video conferencing equipment and network escalations
• Generate reports on user activity, access levels, and potential security risks within the Okta environment
• Diagnose and resolve issues related to user logins and application access
• Org2Org integration with multiple spoke environments
• Develop, implement, and maintain quarterly audits in Okta and all enterprise applications
• Experience with escalations to Okta CSM and Support Portal

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K retirement benefits
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!