Senior IT Systems Specialist

Summary

Join Lyra Health's Enterprise Applications & Identity Management team as a Sr. IT Systems Specialist (Okta Admin) and play a pivotal role in ensuring the security and scalability of our client infrastructure. You will manage and support core enterprise IT systems, primarily Okta, overseeing IDP, SSO, and SCIM provisioning. Responsibilities include leading technical challenge resolution, collaborating with stakeholders, contributing to IAM strategy, driving workflow improvements, and fostering automation. This role requires extensive experience in identity management, Okta administration, and enterprise application support. The position offers a competitive salary, comprehensive benefits, and the possibility of remote work within the United States.

Requirements

• Okta Certified Administrator
• 5+ years experience in managing and maintaining identity management and synchronization solutions via Okta
• 10+ years of internal and external enterprise applications and systems implementation and support (e.g. Workday or similar HRIS, Google Workspace, Slack Enterprise Grid, and service ticketing systems, etc.)
• Solid understanding of Okta group rules, security policies, push groups, custom expression language, and custom attributes
• Experience with Okta and Workday lifecycle management integration
• Ability to drive concurrent, complex projects and initiatives while managing operational escalations
• Communicate concisely, persuasively, and consistently. Can adjust and adapt communication style as appropriate to different audiences, including senior management
• Experience with troubleshooting and integrating solutions in a Mac-based environment
• Demonstrated ability to work independently with minimal supervision, maintaining a self-driven approach while effectively pivoting to address escalations and ad hoc high-priority requests in a fast-paced environment

Responsibilities

• Lead the resolution of technical identity and access management challenges within Okta, guiding the team through troubleshooting, identification, and resolution processes
• Collaborate with stakeholders and direct team efforts to gather crucial information for seamless business application integration with Okta SAML, OpenID Connect, and SCIM provisioning
• Contribute to the IAM strategy, ensuring the team delivers optimal performance and robust security configurations
• Identify and drive key initiatives for workflow improvements related to access provisioning and lifecycle management, fostering efficiency and accuracy
• Proactively seek to identify opportunities for automation and process streamlining, ultimately enhancing user experience and reducing manual effort
• Orchestrate collaboration across multiple teams to effectively manage the flow of user data between Okta and critical internal directories like Workday and Google Workspace
• Champion the effective use of IT systems by advocating for and coaching employees, guiding the team in developing and delivering training and support
• Oversee the creation and maintenance of proactive solution documentation by the team, ensuring end-users have readily available self-service resources
• Provide support for a wide range of technologies, including macOS, hardware, cloud-based apps, mobile devices, peripherals, video conferencing equipment, and network escalations
• Lead the team in diagnosing and resolving complex issues related to user logins and application access, ensuring minimal disruption to productivity
• Establish and oversee the development, implementation, and maintenance of quarterly audit processes within Okta and all enterprise applications, ensuring compliance and security
• Manage escalations to Okta CSM and the Support Portal, ensuring timely and effective resolution of complex issues and providing guidance to the team on escalation best practices

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K retirement benefits
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!