Senior Systems and Operations Specialist

Summary

Join Tripadvisor as a Principal Systems and Operations Specialist, a key role in supporting the GPS team and the broader business. You will be responsible for delivering high-impact initiatives across media tools and technologies, including Placements.IO, Google Ad Manager, Salesforce, and other critical systems. This role requires a strong mix of technical fluency, project ownership, and stakeholder management. You will think strategically, execute independently, and drive system-oriented projects to support revenue, process optimization, and business growth. You will partner with Sales Planning, Finance, Product, Ad Ops, and external vendors, proactively identifying needs, leading cross-functional initiatives, and ensuring systems and processes scale with the business.

Requirements

• Minimum of 6 years of experience in media systems, ad operations, or a related technical function
• Deep understanding of media ad tech stack, including hands-on experience with order management systems such as Placements IO or Operative One
• Strong experience driving system enhancements, project execution, and cross-functional alignment
• Comfortable navigating ambiguity and providing structure in evolving processes or initiatives
• Excellent organizational skills and high attention to detail in a fast-paced, deadline-driven environment

Responsibilities

• Serve as the go-to expert for ad systems support across global operations, coordinating with internal and external stakeholders to troubleshoot complex issues, implement tools, and maintain system integrity
• Own and lead large-scale projects related to OMS (Order Management System) updates, contributing to testing, documentation, cross-functional enablement, and business continuity planning
• Champion the delivery and evolution of business processes and tools that support revenue generation, product scalability, and user adoption
• Translate technical system changes into business-impacting insights; make strategic recommendations that balance long-term vision with near-term priorities
• Engage with stakeholders across Sales Planning, Ad Ops, Product, Finance, and Compliance to coordinate implementation of new tools or process changes
• Partner with the internal audit and compliance teams to ensure SOX controls are met on a monthly and quarterly basis; assist in all information gathering requests as needed
• Own the relationship with the OMS vendor/partner on system integration and support, ensuring solutions align with both technical requirements and business needs and contractual results are delivered
• Foster team development through documentation, training, knowledge-sharing, and mentorship initiatives
• Analyzes and communicates project risks, dependencies, and requirements clearly, adapting to shifting priorities and aligning with organizational goals
• Provides strategic thought leadership and confidently presents business and technical insights to Tripadvisor Leadership, influencing direction and ensuring alignment on priorities
• Operates with autonomy in managing upwards, offering transparent updates on projects, bandwidth, and strategic initiatives through effective communication

Preferred Qualifications

• A strong sense of ownership and accountability; independently drives initiatives from scoping to execution to completion
• The ability to combine technical expertise with business-oriented thinking to influence both day-to-day solutions and long-term system strategies
• Strategic thinking and agility; adapts quickly to changing business needs while ensuring solutions align with organizational goals
• Advanced communication and collaboration skills; builds consensus and bridges the gap between technical and non-technical stakeholders
• Proven success managing multiple stakeholders across departments and regions, with a focus on clarity, prioritization, and partnership
• Working knowledge of relational databases (such as Airtable) is preferred
• Additional working knowledge of SaaS platforms GAM, Salesforce, and/or DanAds is preferred

Benefits

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas