Trackforce Valiant is hiring a
IT Technician

Summary

The job is for an IT Support professional at Trackforce Valiant + TrackTik, a remote-first global company specializing in physical security workforce management software. The role involves managing Microsoft services, troubleshooting technical issues, communicating effectively, and creating documentation.

Requirements

• Degree in IT, Computer Science, or a related field (preferred)
• Certifications in Microsoft Azure, 365, or SharePoint (desirable)
• Prior experience in IT support or a similar role
• Familiarity with remote support tools and techniques

Responsibilities

• Efficiently manage, prioritize, and escalate support tickets as needed to ensure timely resolution based on urgency and impact
• Identify and troubleshoot mail flow and spam filtering issues
• Collaborate with vendors to resolve issues and manage relationships/contracts
• Manage user accounts and groups across platforms
• Independently manage projects with strong self-motivation while collaborating effectively with team members to achieve shared goals
• Create and maintain IT documentation while producing clear end-user communications, including announcements and updates
• Proactive approach to identifying and addressing potential problems

Benefits

Flexible and fully remote environment