IT Technician

Summary

Join Ubisoft Berlin's team as a Technical Support Specialist and contribute to delivering AAA excellence and innovation across various games and technologies.

Requirements

• Relevant experience
• 2+ years of experience in technical support to end users
• Training
• Relevant education in Information Technology or equivalent experience
• CompTIA A+ or comparable (Microsoft, Networking, Virtualization etc.) certification – nice to have
• Knowledge of PC and laptop support and latest hardware news
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Very good English skills (spoken and written)
• Very good German skills (spoken and written)
• Good knowledge of networking, cabling
• Good knowledge of SCCM / Intune and Active Directory (Azure / OnPrem)

Responsibilities

• Offer on-site and remote support to end users within the local responsibility
• Incidents and Requests management
• Manage local infrastructure (example, servers and network) where required
• Ensure approved security best practices and policies are being applied
• Provisioning and maintaining the employees work environment
• Maintaining the local meeting room configurations
• Interact with external vendors regarding support requests
• Strive to continually improve IT policies and processes
• Provides support for events & meetings
• Maintain the IT asset inventory
• Build and update documentation

Benefits

• Relocation support: We offer financial support in form of a cash allowance and assistance with accommodation search and settle-in support via our relocation partner, for international candidates we offer visa assistance
• Ubisoft Blue Byte Academy: We offer multiple opportunities for you to discover your full potential and develop yourself in various areas
• Discounted and free games: Discount on employee game orders & free Ubisoft games on Ubisoft Connect
• Hybrid work model: Provides the flexibility to combine working from the studio and your home within Germany
• Monthly Mobility Budget: 80€ per month that can be used on bicycle lease, parking spot rental or public transportation ticket
• Up to 350€ childcare support per child per month
• Company Pension Scheme: We offer an attractive company pension scheme
• Gym subsidy: We contribute 50% (up to a maximum amount of 25€) towards the monthly cost of a gym membership of your choice
• English and German online lessons for free
• 26 days paid vacation per year
• Corporate Benefits web portal: Employee discount program for affiliated retailers, shops, and service providers