Service Technician

Summary

Join our team as a Field Service Technician to drive successful service that improves customer satisfaction, increases retention and brings in opportunities.

Requirements

• Bachelor degree in Industrial Technology/Mechanical/Electronics/IT or related
• Welcoming Entry level and experienced Field Service Technical within apparel industries, label printings, heat transfers and automated machineries
• Data analysis capabilities
• Knowledges on Automation PLC, RFID and IoT devices
• Fluent in English both verbal and written
• Experience with diagnostic tools applications & software
• Strong interpersonal skills with Lean sigma mindset
• Self-Discipline Computer & applications literate
• Work flexible and adapt to changing work environment

Responsibilities

• Providing regular customer support, On-site and remotely, for installation, training, troubleshooting & preventive maintenance on a daily basis
• Responsible for providing consultations for product knowledge as well as its solutions value
• Regular internal alignments with local and overseas teams such as SME, Commercial, Development, and other team Build & maintain good relationships and trust within the internal team as well as external customers
• Provide evaluation visit, close monitoring for pilot projects, and guide customer through development stages
• Become eyes & ears for the company, feedback insights for any threats and opportunities to related team
• Regular reporting and analysis for support and product improvement
• Provide support for internal print testing & machine checking
• Support ad-hoc projects
• Occasional travelling to remote locations and overseas when required