IT Technician I

Summary

Join Intelligent Technical Solutions as a Technician I and become a pivotal member of our team, providing remote IT support to our clients. You will be responsible for resolving a wide range of technical issues, from operating system problems to application troubleshooting. This role requires strong problem-solving skills, excellent customer service, and proficiency in various software and hardware applications. We offer competitive pay, comprehensive benefits, and opportunities for professional development. If you are a detail-oriented, collaborative individual with experience in helpdesk support, we encourage you to apply.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have prior experience in Helpdesk support or a similar role
• Be skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Be proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Have a home office set up that meets the following: A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur
• Have a stable internet connection with at least 5mbps download and upload
• Have a quality headset with noise cancellation feature for meetings
• Have a mobile phone that has the capacity to install the Microsoft Authentication app
• Have an HD webcam
• Have a 2nd Monitor
• Have a UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• Be a very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Have excellent command of the English language both spoken and written
• Be able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday
• Be able to pass our online behavior and cognitive assessments
• Be able to provide NBI Clearance (for PH applicants)

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Perform basic networking troubleshooting related to desktop connectivity
• Answer incoming Quick Fix calls from clients

Preferred Qualifications

Have experience with Managed Service Providers (MSPs)

Benefits

• Paid US Holiday
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Dental & Vision
• Health & Wellness Program
• Salary Advancement