IT Technician II

Summary

Join Intelligent Technical Solutions as our Technician II and become a pivotal member of our team, providing both onsite and remote IT support to our clients. You will be a collaborative problem-solver with excellent customer service skills, handling a wide range of technical issues, from system updates to troubleshooting. This role requires experience in Helpdesk support and proficiency in various applications and technologies. We offer competitive compensation, including paid time off, comprehensive health plans, and company-paid training and certifications. The ideal candidate will possess strong problem-solving skills, a detail-oriented mindset, and a strong cultural fit with our company values.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have a minimum of two years in Helpdesk support or a similar role
• Be skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Have basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Be proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Have a home office set up that meets the following: A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur
• Have a stable internet connection with at least 5mbps download and upload
• Have a quality headset with noise cancellation feature for meetings
• Have a mobile phone that has the capacity to install the Microsoft Authentication app
• Have an HD webcam
• Have a 2nd Monitor
• Have a UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• Be a very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Have excellent command of the English language both spoken and written
• Be able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday
• Be able to pass our online behavior and cognitive assessments
• Be able to provide NBI Clearance (for PH applicants)

Responsibilities

• Resolve workstation operating system issues of any kind with little or no assistance
• Resolve printer issues of any kind with little or no assistance
• Resolve standard business application (Office, etc.) issues of any kind with little or no assistance
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve basic server issues with little or no assistance
• Resolve basic networking issues with little or no assistance
• Answer incoming Quick Fix calls from clients

Preferred Qualifications

Have experience with Managed Service Providers (MSPs)

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Dental & Vision
• Health & Wellness Program
• Salary Advancement