Deployment Engineer II (DC)

Summary

Join our team as a Deployment Engineer 2 at 8x8, where you'll play a crucial role in deploying our Unified Communications services and working closely with customers, sales teams, and IT staff.

Responsibilities

• Provides hands-on technical assistance to customers, resellers, vendors and prospects of 8x8
• Participates in the Project Management Call, as well as the Design Review Meeting with Sales, Engineering, and Project Management team members
• Updates System Requirement Document
• Identifies design issues and follows-up with the Project Manager for resolution with the Customer
• Configures PBX, call flows, user profiles and call management features
• Perform site surveys and network validation
• Ensures that System Design Document and deployed solution meets customer’s specific requirements
• During cut-over, tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary
• Provides technical assistance for field technicians during installation and cut-over
• Provides on-site and remote training of customers administrators and end users
• Improves customer success by improving deployment processes, and by contributing to the improvement of tools and systems used to support a variety of deployment tasks
• Responsible for staying abreast of current Telecommunications, UC, Contact Center, VoIP technologies and industry trends
• Provides full documentation of the deployment to assist in the successful transition of the customer to our support teams