Jr. Service Desk Specialist

Summary

Join StackAdapt's IT Service Desk team as a Jr. Service Desk Specialist and contribute to the productivity of our global employees. You will provide first-level technical support, manage employee onboarding/offboarding, and support various hardware, software, and SaaS applications. This role requires experience in a service desk environment, supporting macOS and Windows systems, and excellent communication skills. You will work closely with employees across diverse global locations, supporting every department within the company. We are open to candidates located anywhere in Canada. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Minimum of 1 to 2 years of experience in a Service Desk environment
• Some exposure to administration and support of SaaS applications (e.g., Google Suite, Okta, Office 365, Slack, Salesforce, Druva)
• Experience supporting both macOS and Windows operating systems
• Commitment to customer satisfaction with a customer-focused mentality
• Excellent communication skills, both written and verbal, with the ability to communicate at all levels and carry out tasks independently in non-standardized, constantly evolving work situations
• Proven ability to meet deadlines, conduct research, and work independently to resolve IT issues
• Ability to partner with the InfoSec team to mitigate relevant security risks, issues, and products
• Self-starter with strong organizational skills and the ability to manage multiple tasks simultaneously
• ITSM platform experience (e.g., FreshService) supporting incidents and requests
• A quick learner who’s comfortable taking initiative to learn new technologies and troubleshoot complex issues

Responsibilities

• Provide first-level employee technical support and problem resolution for end-user software and hardware-related needs
• Manage new employee global onboarding, offboarding, equipment provisioning and setup, and deployment
• Deliver IT Service Desk support, provide courteous, professional, and quality service, and ensure appropriate documentation is up to date for all job-related tasks
• Administration and Support of SaaS applications and productivity tools (e.g., GoogleSuite, Okta, Office365, Slack)
• Manage and troubleshoot Mac and Windows systems in a global, remote work environment
• Strive to improve day-to-day operations by working with the team to streamline and automate processes for efficiency and increased value across the company

Preferred Qualifications

• ITIL certification
• Exposure to MDM tools (e.g., Kandji, Intune, Jamf)

Benefits

• Highly competitive salary
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Full benefits from day one of employment
• Work-from-home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!