Summary
Join our client, an Australian SaaS company revolutionizing the property development and real estate sector, as a Technical Support Specialist. You will provide expert support for our SaaS/CRM platform, troubleshooting technical issues, onboarding new clients, and configuring systems. This role demands strong technical skills, problem-solving abilities, and excellent communication. You'll work with a dynamic team, gain exposure to various business areas, and enjoy opportunities for international workation trips. The position offers a full-time work-from-home arrangement as an offshore contractor with attractive benefits.
Requirements
- 1 to 3 years of experience in technical support for SaaS or CRM platforms
- Experience supporting cloud-based environments and web applications
- Proven track record in managing CRM configurations, system setups, and user customizations
- Strong ability to identify, troubleshoot, and resolve technical issues
- Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations
- Experience in SaaS support and troubleshooting user issues in web-based systems
- Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions
- Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries
- Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes
- Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems
- Owns a laptop or desktop device
Responsibilities
- Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries
- Onboard new customers by configuring platforms to meet their business needs
- Manage software integrations, databases, and SaaS products with precision
- Utilize your intermediate Microsoft Excel skills to effectively manage and analyze client data
- Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups
Preferred Qualifications
- Familiarity with the real estate sales, leasing, or property development sector is desirable but not essential
- Experience with API integration and troubleshooting
Benefits
- Full time work from home offshore contractor employment from our clientβs Australian headquartered company
- 13th month pay guaranteed on top of monthly pay
- HMO allowance of Php5,000 (monthly) on top of monthly pay
- 20 days paid leaves per annum (10 VL & 10 SL) Pro-rated
- Observance of Australian Holidays or PH Holidays (depends on discussion)
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