Junior Account Manager

Summary

Join Impact Media as a Jr. Account Manager to manage client relationships, drive project delivery, and support marketing campaigns in a fast-paced environment.

Requirements

• 1-2 years of experience in client management, account coordination, or project management roles in a related field (PR/comms agency, in-house marketing, brand, or communications experience, or other customer-facing role)
• Strong written and verbal communication skills, with an ability to tailor content to different audiences and purposes
• Excellent attention to detail and time management skills, as well as the ability to “manage up”
• Ability to think strategically, understanding client needs and how to meet them creatively
• Familiarity with marketing and content creation processes
• Experience with managing multiple clients/projects simultaneously, ensuring all deadlines are met
• Proficiency in supporting cross-functional teams and collaborating across departments

Responsibilities

• Manage day-to-day communication with clients, ensuring prompt and clear responses that align with our values and client expectations
• Work in tandem with our Account Manager to support the post-sale process
• Collaborate with the internal teams (Design, Editorial) to ensure timely project completion
• Coordinate project timelines and deliverables, proactively communicating delays and managing up where necessary
• Create client reports and support in the development of strategic recommendations based on campaign performance
• Assist in identifying opportunities for upsell and cross-sell across client portfolios
• Maintain and update internal tracking documents, ensuring all relevant project information is captured and shared with the broader team

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)