Junior Client Service Specialist

Summary

The job description is for a Junior Client Service Specialist position at Skillab. The role involves managing client support processes, collaborating with other departments, analyzing metrics, and handling customer complaints. Requirements include previous experience in client services, excellent communication skills, understanding of best practices in client services, proficiency in using CRM systems, and data analysis capabilities. Preferred requirements are passion for education and commitment to providing the best possible student experience. Benefits include competitive salary, full-time hybrid work schedule from 9:00 AM to 6:00 PM, free courses during employment, a motivated team, and opportunities for professional development.

Requirements

• Previous experience in a client services role
• Excellent communication skills and interpersonal abilities, with the ability to handle difficult situations calmly and professionally
• Deep understanding of best practices and trends in client services
• Experience in using CRM systems
• Ability to analyze data and use it to make informed decisions

Responsibilities

• Administer all processes related to providing quality support to our clients
• Work closely with other departments, including sales, content production, and community management teams, to address client concerns and feedback
• Analyze client service metrics and compile reports on performance and satisfaction levels, offering recommendations for improvements
• Supervise the management of customer complaints and complex client issues, ensuring they are resolved efficiently and promptly

Preferred Qualifications

• Passion for education
• Commitment to providing the best possible student experience

Benefits

• Competitive salary + benefits package
• Full-time hybrid work schedule from 9:00 AM to 6:00 PM
• All courses are free during employment
• Motivated team and inspiring work environment
• Unlimited opportunities for professional development and career growth