Tidal Basin Group is hiring a
Junior Consultant

Summary

Join our team as a Junior Consultant to support the delivery and management of programs focused on disaster recovery, resiliency, risk mitigation, and/or federally funded grant management programs. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various stakeholders.

Requirements

• Strong analytical, problem-solving, and interpersonal skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Previous experience on a federally funded program a plus
• Associate or Bachelor’s degree in social services or other relevant field; OR, At least 4 or more years of relevant experience in case management, financial management, accounting, application processing, grant-funded government programs, or other relevant field
• Proficient in MS Office Suite
• Experience in case management portals a plus

Responsibilities

• Supporting the project in a remote or onsite environment
• Performing data entry and uploading documents within the applicable systems of record
• Managing cases in conformance with program requirements and guidelines
• Collecting and reviewing documents and applicant information
• Advising and explaining program policies, rules, and forms to applicants
• Collecting and verifying information and/or documents from applicants
• Supervising and supporting other team members
• Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms
• Answering calls received through the call center and providing customer service within the call center environment
• Responding to phone calls, and/or emails about program requirements and the status of applications
• Perform quality assurance and quality control reviews
• Review applications for quality set by the Program guidance
• Review and evaluate applicant intake forms, case manager recommendations for award, final agreements for execution, and income verification for consistency and accuracy
• Provide feedback and recommendations for case managers
• Support preparation of client files for closeout
• Communicate with applicants filing their appeals
• Handle a daily workload of appeals review
• Meet production goals for the appeals unit
• Meet deadlines in a fast-paced work environment
• Participate in training as necessary to improve appeals unit workflow and production
• Attending all meetings as required
• Performing other duties as assigned