Dailymotion is hiring a
Junior Customer Success Manager, Italian Republic

Summary

Dailymotion is seeking a Customer Success Manager for their Customer Success & Account Management team. The role involves handling client inquiries, identifying opportunities, expanding relationships, analyzing campaign performances, and collaborating with teams. The ideal candidate has at least 1 year of experience in adtech, media agency or saleshouse, fluency in English and Italian, strong analytical skills, problem-solving abilities, and the ability to work independently as well as part of a team.

Requirements

• At least 1 year of experience in adtech, media agency or saleshouse on a similar position
• Understanding of key notions in programmatic and digital advertising ecosystem
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Fluent in English and Italian
• Solid computer skills including advanced knowledge of MS Suite
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team

Responsibilities

• Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
• Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
• Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
• Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
• Collaborate with AdOps team to secure campaign delivery
• Collaborate with Sales Marketing team to build strong and effective media and insights solutions