Dailymotion is hiring a
Junior Customer Success Manager

Summary

Join Dailymotion as a Customer Success Manager in Paris, France on a permanent contract. Serve as advertiser and agency point-of-contact for all campaign-related inquiries on the UK market from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention.

Requirements

• At least 2 years of experience in adtech, media agency or saleshouse on a similar position
• First experience with the UK market is appreciated
• Understanding of key notions in programmatic and digital advertising ecosystem
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Fluent in English and French
• Solid computer skills including advanced knowledge of MS Suite
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team

Responsibilities

• Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
• Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
• Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
• Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
• Collaborate with AdOps team to secure campaign delivery
• Collaborate with Sales Marketing team to build strong and effective media and insights solutions

Benefits

• Hybrid Work Framework (4 types of remote work)
• Saving Plan Vivendi
• Paternity leave or Coparental leave extended
• Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition…)
• Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review …)
• High-end Health Insurance and Personal Services Vouchers (CESU)
• Paid Time off – RTT and Saving time plan (CET)
• Meal Vouchers – Public Transport and Bike refund
• European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)